Townly

Privacy Policy

Sugar Bush Knolls Village

Effective Date: 02/03/2026

Sugar Bush Knolls Village (“Sugar Bush Knolls,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you opt in to receive SMS notifications from us.

Information We Collect

When you subscribe to receive SMS notifications, we may collect:

  • Your mobile phone number
  • Your SMS opt-in and opt-out status
  • Message interaction data (such as delivery confirmations)

We do not collect sensitive personal information such as Social Security numbers, financial information, or precise location data.

How We Use Your Information

We use your information solely to:

  • Send village-related notifications, alerts, and updates via SMS
  • Maintain compliance with SMS messaging regulations

Help or Support Requests

We may respond to help or support requests from you.

Messages are limited to informational content such as:

  • Weather-related service delays
  • Road closures and construction
  • Parking bans and public safety notices

By texting JOIN or START to our designated phone number, you:

  • Consent to receive recurring SMS messages from Sugar Bush Knolls Village
  • Understand that message and data rates may apply
  • Acknowledge that consent is not a condition of any purchase or service

You may opt out at any time by replying STOP.

Information Sharing

We do not sell, rent, or share your mobile number or personal information with third parties for marketing or promotional purposes.

Your information may be shared only with:

  • Service providers (such as Twilio) that assist in delivering SMS messages
  • Government entities if required by law

All service providers are required to protect your information.

Data Retention

We retain your phone number and messaging records only as long as necessary to operate the notification service or comply with legal obligations.

Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.

Children's Privacy

This service is not directed to children under the age of 13, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our SMS notifications, please contact:

Sugar Bush Knolls Village
Website: sugarbushknolls.gov